Quality & Compliance

Five QA checkpoints, full documentation, and FDA compliance built into every order. We take quality seriously so you can buy with confidence.

5-Checkpoint Quality Assurance

Every product passes through five documented quality checkpoints before reaching you.

Checkpoint 1
Farm Gate
Initial Assessment

Field agent inspects harvest at the farm before collection.

What We Check
  • Ripeness and maturity
  • Visual defects and damage
  • Cleanliness and foreign matter
  • Freshness (hours since harvest)
Documentation

GPS coordinates, photos, farmer ID, timestamp logged in Jaden Enfo.

Checkpoint 2
Collection Center
Aggregation QC

Re-grading at cooperative collection points before processing.

What We Check
  • Weight verification
  • Quality grade confirmation
  • Moisture spot checks
  • Defect sorting
Documentation

Lot number assigned, weight recorded, grade assigned (A/B/C).

Checkpoint 3
Post-Processing
Processing QC

After drying, hulling, fermentation, or other processing steps.

What We Check
  • Moisture content (lab meter)
  • Screen size distribution
  • Defect count per sample
  • Cupping/tasting (coffee/cacao)
Documentation

Lab results recorded, cupping scores, processing photos.

Checkpoint 4
Pre-Export
Final Inspection & Documentation

Comprehensive check before packaging and export. This is where we issue the Certificate of Analysis.

What We Check
  • Final visual inspection
  • Cupping verification (coffee)
  • Packaging integrity
  • Label accuracy
  • Weight confirmation
Documents Issued
  • Certificate of Analysis (COA)
  • Certificate of Origin
  • Phytosanitary Certificate
  • Packing list
  • FSMA 204 traceability pack
Checkpoint 5
Arrival Feedback
Buyer QC & Feedback Loop

Your inspection on arrival completes the quality loop. We use your feedback to improve continuously.

What We Ask
  • Visual quality match to COA?
  • Weight/quantity accurate?
  • Packaging intact?
  • Overall satisfaction?
Our Commitment
  • Respond to issues within 24 hours
  • Photo documentation for claims
  • Fair resolution process
  • Feedback shared with farmers

Product-Specific Quality Standards

Specialty Coffee Standards
SCA Score83-88 (Specialty Grade)
Moisture10-12%% (target: 11%%)
Screen Size15-18 (sorted)
Defects<5 full defects per 350g
CuppingPre-export cupping required
PackagingGrainPro liner + jute bag
Cacao Standards
GradeFine Flavor (ICCO)
Moisture6-8%
Fermentation5-7 days box fermented
Bean Count85-100 per 100g
Cut Test<5%% slaty, <3%% moldy
PackagingJute bags, lined

Farm-to-Miami Timeline

Typical timeline for harvest-to-order products. Stock items ship faster.

1
Days 1-5: Harvest & Collection

Farmers harvest, field agents collect and grade. Farmer payment: 50%% on collection.

2
Days 6-12: Processing & QC

Drying, hulling, fermentation. Lab tests: moisture, cupping scores. Farmer payment: 50%% balance.

3
Days 13-14: Packaging & Documentation

Final packaging, COA issued, phytosanitary certificate, export documents prepared.

4
Days 15-17: Cap-Haitien Export

Container loading, customs clearance, vessel departure from Cap-Haitien port.

5
Days 18-22: Ocean Freight

3-5 day transit to Miami. Real-time tracking available in buyer portal.

6
Days 23-25: Miami Import

FDA/USDA clearance, customs broker processing. Balance invoice sent.

Days 26-27: Delivery

FOB Miami pickup or delivery to your warehouse. Arrival feedback requested.

Timeline Summary
Total (harvest-to-order)26-27 days
Stock items14-18 days
Ocean transit3-5 days
Miami clearance2-3 days
Carriers

Crowley, Tropical Shipping, DHL (air freight for urgent orders)

Compliance & Certifications

We handle the regulatory complexity so you can focus on your business.

FSMA 204 Compliance

Complete Key Data Elements (KDEs) and Critical Tracking Events (CTEs) captured for FDA's enhanced traceability requirements effective January 2026.

USDA Organic (In Progress)

$8,000 investment underway. Expected certification Q2 2026. Currently sourcing from organic-practice farms.

Phytosanitary Certificates

All shipments include USDA/APHIS-compliant phytosanitary certificates from Haitian Ministry of Agriculture.

FDA Prior Notice

We file FDA Prior Notice for all food imports. Customs broker handles entry documentation.

Documentation You Receive
  • Certificate of Analysis (COA)
  • Certificate of Origin
  • Phytosanitary Certificate
  • Commercial Invoice
  • Packing List
  • Bill of Lading
  • FSMA 204 Traceability Pack
  • Origin Photos & GPS Data

Our Quality Commitment

"Reject early, document always."

We inspect rigorously at origin so problems do not reach you. If something does go wrong, we respond within 24 hours with a fair resolution.

24hr

Issue Response

<1%

Target Rejection Rate

5

QA Checkpoints

100%

Documented

Questions About Quality?

Request a sample COA and traceability pack to see our documentation standards.

Request Sample Documentation